Cross-functional Communication

打破部门墙—跨部门沟通

Objectives

- Understand the meaning and importance of cross-functional communication

- Analyze the cross-functional communication within the organization and identify main barriers

- Learn effective methods and techniques to enhance cross-functional communication

- Apply cross-functional communication skills to solve the real collaboration challenges

课程目标

· 了解跨部门沟通的意义和重要性；

· 分析组织内部跨部门沟通的现状及主要障碍；

· 学习提升跨部门沟通的有效方法和技巧；

· 运用跨部门沟通技巧解决实际协作挑战；

Target groups

- Employees, who want to improve their communication and collaboration skills

适合对象

· 企业基层员工、中层管理者

Course Outline

课程大纲

Day1

Chapter 1: The significance of cross-sectoral communication

1 - Warm-up game: Sectoral contribution puzzle

2 - Cross-sectoral collaboration in the new era

- Rapid/change/cross-border/cooperation

- Case Study: IKEA's Synergy Revelation / Teamwork in Knowledge Self-Media

- Demands of cross-sectoral collaboration on teams and individuals

3 - Analysis of the sectoral wall phenomenon

- Case study: projects that are difficult to move forward

- The four main phenomena of the sectoral wall

- Panel discussion: what are the core causes of departmental walls?

4- Finding the key to solving problems by starting with a communication model

- Mapping the basic model of communication

- Core elements in the communication model

第一章 跨部门沟通的意义

1-热身游戏：部门贡献度拼图

2-新时代的跨部门协作

· 快速/变化/跨界/合作

· 案例分析：宜家的协同启示/知识自媒体的团队协作

· 跨部门协同对团队和个人的要求

3-部门墙现象的分析

· 案例分析：难以推进的项目

· 部门墙的四大现象

· 小组讨论：导致部门墙的核心原因有哪些？

4-从沟通模型入手寻找解决问题的关键

· 绘制沟通基本模型

· 沟通模型中的核心要素

Chapter 2: Enhancing Cross-Departmental Communication from a Cultural Perspective

1- Promoting cross-departmental communication with corporate values

- Who are we working for?

- Brainstorming: what values can help us communicate better

2- Setting common goals and finding common interests

- The key to cross-sectoral communication is the harmonization of common goals

- Interactive exercise: How to persuade from the common interest

3 - Group efforts to develop collaborative systems

- Team Co-Creation: Institutional Design to Enhance Cross-Departmental Communication

第二章 从文化入手提升跨部门沟通

1-用企业价值观促进跨部门沟通

· 我们在为谁工作

· 头脑风暴：哪些价值观可以帮助我们更好沟通

2-树立共同目标，寻找共同利益

· 跨部门沟通的关键在于统一共同目标

· 互动练习：如何从共同利益说服对方

3-群策群力制定协作制度

· 团队共创：提升跨部门沟通的制度设计

Chapter 3: Building the foundations of good communication

1-Build a communication base of mutual trust

- Case Study: The Isolated Supervisor

- Good communication is based on mutual trust.

- Utilizing emotional accounts to enhance interdepartmental trust

- Brainstorming: designing an emotional account top-up method for your department

2- Learn to understand each other first

- Interactive exercise: Tell us what you see as "other sectors".

- Learn to understand the other person's way of thinking

- Gathering information about the other party in advance allows you to "know your enemy".

- Interactive exercise: choosing a communication situation to write about the other person's concerns and needs

3- Develop the habit of "think before you speak".

- Insights from the Window of Johar model

- Six key questions to think through before communicating

- To prepare at least three packages of PlanA/B/C.

第三章 建立良好的沟通基础

1-建立彼此信任的沟通基础

· 案例分析：孤立无援的主管

· 良好的沟通建立在彼此信任的基础上

· 运用情感账户提升部门间信任

· 头脑风暴：为你的部门设计情感账户充值法

2-学会先理解对方

· 互动练习：说出你眼中的"其他部门"

· 学会理解对方的思维方式

· 提前收集对方的信息方可"知己知彼"

· 互动练习：选择沟通情境写出对方的关注和需求

3-养成"想清楚再说"的习惯

· 乔哈之窗模型带来的启示

· 沟通前要想清楚的六个关键问题

· 要准备PlanA/B/C至少三套方案

Day2

Chapter 4 Enhancing Cross-Departmental Communication Skills

1- Warm up game: I say you draw

2-How to express the true meaning accurately

- Objective expression vs. subjective expression

- Learn the universal expression formula PREP

- The Logic of Convincing Others

- Communicating in a way that "others understand"

3- Learn to communicate with high emotional intelligence

- What is High Emotional Intelligence Communication

- Understanding the communication habits of different people

- Master the five principles of high emotional intelligence communication

- Interactive exercise: what would you say?

- Utilizing Effective Listening to Enhance High Emotional Intelligence Communication

4-Avoiding "violent communication" in cross-departmental communication

- Principles of "non-violent communication"

- Case Discussion: How to Avoid Violent Communication

5 - Learn to switch communication styles

- Three ways to switch communication: switching perspectives, switching positions, switching roles

- Learn to communicate using questioning

第四章 提升跨部门沟通的技巧

1-热身游戏：我说你画

2-如何准确表达真实意思

· 客观表达VS主观表达

· 学习万能表达公式PREP

· 说服他人的逻辑

· 用"别人听得懂"的方式沟通

3-学会高情商沟通

· 什么是高情商沟通

· 了解不同人的沟通习惯

· 掌握高情商沟通的五项原则

· 互动练习：你会怎么说？

· 运用有效倾听提升高情商沟通

4-避免跨部门沟通中的"暴力沟通"

· "非暴力沟通"的原则

· 案例讨论：如何避免暴力沟通

5-学会转换沟通的方式

· 切换沟通的三种方式：换角度、换位置、换角色

· 学会运用提问的方法沟通

Chapter 5 Resolving Conflicts in Cross-Departmental Communication

1-How to avoid conflicts in meetings

- Avoiding "autobiographical responses"

- Interactive exercise: using the speaking scepter in meeting discussions

2 - Harmonization of communication channels

- Programs offered in Six Thinking Hats

- Interactive exercise: Using the six thinking caps method for difficult discussions

3 - How to deal with extreme conflicts

- Dealing with emotions before dealing with conflict

- R - Process exercise for dealing with extreme conflict

4 - Brainstorming: other common trivia questions in cross-departmental communicationesolving conflicts by seeking common ground while reserving differences

第五章 解决跨部门沟通中的冲突

1-如何避免开会中的冲突

· 避免"自传式回应"

· 互动练习：运用说话权杖进行会议讨论

2-统一沟通频道

· 《六顶思考帽》中提供的方案

· 互动练习：运用六顶思考帽法进行难点讨论

3-如何处理极端冲突

· 先处理情绪再处理冲突

· 求同存异解决矛盾

· 应对极端冲突的流程练习

4-头脑风暴：其他跨部门沟通中常见的小问题

Chapter VI. Development of an action plan for the next six months

Based on what was learned in the course, participants develop an action plan for the next six months as a basis for future improvement

第六章 制定未来六个月的行动计划

根据课程中所学内容，学员制定未来六个月内的行动计划，作为未来的改善依据