Introduction

Working globally with colleagues and business partners from various cultural background can be challenging and even lead to conflicts if not handled with awareness of each others' difference. In this environment you want your communication to be effective from "sending" to "receiving", be it in face to face, voice to voice, written, or other form. In the end the clearer your communication and the more you are aware of personal and cultural influences, the less room is there for misunderstandings, the fewer conflicts arise.

导言

在全球范围内与来自不同文化背景的同事和业务伙伴一起工作，如果不能意识到彼此的差异，就会充满挑战，甚至导致冲突。在这种环境下，你希望顺畅的沟通是丝滑地从"发送"到"接收"，无论是面对面、语音对语音、书面或其他形式，你的沟通都是有效的。当你们的沟通越清晰，对个人和文化影响的认识理解越深刻，误解的空间就越小，冲突就越少。

Target Group

All employees working in a cross-cultural environment or wanting to improve their cross-cultural awareness and communication.

目标群体

所有在跨文化环境中工作或希望提高跨文化意识和沟通能力的员工。

Your Benefit

In this course you will therefore learn the skills you need to communicate effectively in a cross-cultural environment. Be more aware of cultural influences on our daily work and learn additionally how to address difficult situations in a global team.

您的收益

在本课程中，您将学习到在跨文化环境中有效沟通所需的技能。

更清楚地认识到文化对我们日常工作的影响，并学习如何在全球团队中解决困难情况。

Content

Cross-Cultural Awareness

- Challenges of a cross-cultural environ-ment

- How does culture affect our communi-cation

- Introduction to basics of cultural theory

Basics of Communication

- Sender-Receiver model

- Communication channels and body language

- Assertiveness techniques

- Active Listening and Feedback

Cross-cultural communication at work

- Differences in communication at work

- Authority and Responsibility at work

- Handling critical situations

- Strategies to manage your cross-cultural adaption.

内容

跨文化意识

- 跨文化环境的挑战

- 文化如何影响我们的交流

- 文化理论基础入

沟通的基础

-发送方-接收方模式

- 沟通渠道和肢体语言

- 自信技巧

- 积极倾听和反馈

工作中的跨文化交流

- 工作交流中的差异

- 工作中的权力与责任

- 处理危急情况

- 跨文化适应管理策略