你是否也在面临这些典型场景：

• 流程很复杂，但每个人理解都不一样
• 接口多、部门多，责任边界始终模糊
• 战略讲清楚了，却落不到具体流程与日常工作
• 会议很多，问题却反复出现
• 改进项目推进缓慢，共识成本高

Do you recognize these typical situations?

• Processes are complex, yet everyone understands them differently
• Many interfaces and departments, but unclear responsibilities
• Strategy is communicated clearly, but does not translate into daily processes
• Many meetings, recurring problems
• Slow improvement initiatives and high alignment effort

在复杂的工业与商业环境中，文字版 SOP 往往被束之高阁，而纯口头沟通又极易产生理解偏差。

本课程引入源自德国的 bikablo® Visual Process Mapping 方法，帮助你用最简单、最直观的视觉方式，将复杂的业务逻辑、模糊的跨部门协作和琐碎的日常流程，清晰地"画"出来。

这不是一门美术课，也不是 IT 工具培训，

而是一门关于 逻辑拆解、效率提升与达成共识的工作方法课 ——

一门帮助工程与制造型组织更好协作与执行的实用技能课程。

In complex industrial and business environments, written SOPs are often ignored, while purely verbal communication easily leads to misunderstandings.

This course introduces bikablo® Visual Process Mapping, a method developed in Germany, which enables you to use simple and intuitive visual elements to make complex business logic, unclear cross-functional collaboration, and fragmented daily workflows visible and understandable.

This is not an art course and not an IT tool training, but a practical working method focused on logical structuring, efficiency improvement, and shared understanding — designed for engineering and manufacturing organizations.

本课程适合所有需要梳理复杂流程、推动跨部门协作并提升执行效率的职场人士，尤其是在工程与制造型组织中，面对流程多、接口复杂、共识成本高的工作场景。

典型参与者包括：

• 工程与技术人员：
• 研发、质量、生产、售后等—— 用于解释技术接口、分析流程断点与问题根因
• 职能与支持部门人员：
• HR、财务、行政、采购等—— 用于梳理日常规范、优化审批与协作流程
• 管理与项目角色：
• 项目经理、部门主管、中基层管理者—— 用于项目规划、任务分派与战略落地
• 流程与改进相关角色：
• 工程经理 / 技术负责人
• 生产、运营、流程改进负责人
• 精益 / 数字化 / 转型项目负责人（尤其适合跨部门、跨区域项目场景）
• 任何感到："流程说不清、逻辑画不准、跨部门沟通成本高"的职场人士

This course is for professionals who need to clarify complex processes, drive cross-functional collaboration, and improve execution — especially in engineering and manufacturing environments.

Typical participants include:

• Engineering & Technical Professionals
• Fnctional & Support Roles
• Management & Project Roles
• Process & Improvement Roles
• Anyone who feels that processes are hard to explain and cross-functional communication is inefficient

核心能力提升

• 克服"画画恐惧"：掌握 bikablo® 快速视觉技巧，用点、线、面构建职场通用视觉词汇（人物、文件、数字、时间节点、接口等）
• 结构化思考复杂业务：运用 SIPOC 模型，从宏观到微观快速拆解任何复杂流程
• 打破沟通壁垒：学会使用泳道图与流程漫画，清晰界定角色与责任，减少推诿
• 诊断与优化流程：在视觉图中识别瓶颈、浪费与改进机会，形成可落地的优化建议
• 真实成果产出：带着自己的真实流程来，课程结束时带走一张清晰、专业、可用的「流程视觉图」

Participants will learn to:

• Use bikablo® quick visual techniques to overcome the fear of drawing and build a professional visual vocabulary
• Apply the SIPOC model to structure complex processes from macro to micro level
• Use Swimlane diagrams and Process Comics to clarify roles, interfaces, and responsibilities
• Identify bottlenecks, waste, and improvement opportunities directly in visual process maps
• Leave the class with a clear, usable visual map of a real process from their daily work

对个人的价值

• 能把复杂流程快速讲清楚
• 能主持更高效的流程讨论与改进会议
• 能让不同专业背景的人"看同一张图"
• 在项目中更具影响力与结构感

Benefits for individuals

• Explain complex processes clearly
• Facilitate more effective process discussions
• Align people with different professional backgrounds
• Increase impact and structure in projects

对企业 / 项目的价值

• 更快建立跨部门共识
• 更早发现瓶颈、浪费与风险点
• 缩短从"讨论"到"行动"的时间
• 让流程真正成为执行工具，而不是存档文档

这不仅是"画画方式"的改变，更是工作方式与沟通效率的系统升级。

Benefits for organizations

• Faster cross-functional alignment
• Earlier identification of risks and inefficiencies
• Shorter path from discussion to action
• Processes become execution tools, not archived documents

This course represents not only a change in visualization, but an upgrade of working methods and communication efficiency.

模块一：视觉语言入门

工程师也能上手的"笔头思考术"

·      打破迷思：

o  为什么传统流程文档在工程组织中常常失效

o  Visual Process Mapping 的典型应用场景 - 什么时候"画图"比"写文档"更有效，为什么"画出来"是解决复杂流程的出路？

• bikablo基础： 快速掌握视觉字母表（点、线、面、框）
• 职场视觉词库练习： 简化且工程友好的视觉语言：步骤、角色、媒介（邮件/APP/纸质）、动作、时间节点、接口、决策

Module 1 | Introduction to Visual Language

A "thinking-with-the-pen" method that engineers can use immediately

• Why traditional process documentation often fails in engineering organizations
• Typical application scenarios for Visual Process Mapping
• When drawing is more effective than writing — and why visualizing is key to handling complexity
• bikablo® basics: the visual alphabet (dots, lines, shapes, frames)
• Professional visual vocabulary practice:
• steps, roles, media (email / app / paper), actions, time points, interfaces, decisions

模块二：宏观透视

建立全局观，明确流程边界

• SIPOC 视觉模型： 快速理清流程边界
• 大图景绘制： 将复杂跨部门项目缩减为一张纸就能看懂的视觉蓝图，确保团队方向一致

Module 2 | Macro Perspective

Building a shared overview and defining process boundaries

• SIPOC visual model: quickly clarify process boundaries
• Big-picture mapping: reduce complex cross-functional projects to a single-page visual overview
• Align teams around common direction and scope

模块三：微观梳理

消灭流程中的模糊地带

• 泳道图（Swimlane）视觉版： 清晰呈现部门分工与责任归属，一眼看出"球在谁手里"
• 流程漫画（Process Comics）： 针对那些"说不清、很琐碎"的日常流程，用连环画的形式捕捉细节与情感流露（比如：客户投诉处理、紧急采购流程）

Module 3 | Micro Perspective

Eliminating ambiguity in daily workflows

• Swimlane diagrams (visual version)
• Clearly display departmental responsibilities and ownership — instantly see "who has the ball"
• Process Comics
• Capture detailed, hard-to-explain daily workflows using a storyboard approach (e.g. customer complaint handling, urgent procurement processes)

模块四：诊断、优化与实战演示

• 视觉诊断： 从图中识别瓶颈、浪费与改进点
• 案例共创： 分组协作绘制典型流程（如：新员工入职流程、合同审批流程）
• 成果展示与讲师反馈： 聚焦逻辑清晰度、易理解性与实际应用价值

Module 4 | Diagnosis, Optimization & Practice

• Visual diagnosis: identify bottlenecks, waste, and improvement opportunities
• Case co-creation: group work on typical processes (e.g. onboarding processes, contract approval workflows)
• Presentation of results and trainer feedback with focus on clarity, comprehensibility, and practical applicability