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The days of contacting a company using a single channel are long gone. The ways companies and customers interact with each is changing quickly, is getting more and more interesting, and is providing new and different opportunities to grow business. Today, a customer contacting a company can choose one of many channels and get the same level of service thanks to multi-channel customer service. In fact, customers expect the same level of service, if not better and faster.
Mingle, learn, and be inspired at our next WeChat Monthly Review on Wednesday, May 24. Hosted by Natasha Fang, Founder of Tolmao Group, this event will feature guest speaker Thomas Knoop, General Manager and Co-Founder of Livecom China Co. Ltd., the market leader in the areas of customer communication and online conversion solutions. Mr. Knoop will discuss the growth and success of Livecom as well as the importance of multi-channel customer communications and how it helps companies help their customers be faster and more efficient.
Mingle, learn, and be inspired at our next WeChat Monthly Review on Wednesday, May 24. Hosted by Natasha Fang, Founder of Tolmao Group, this event will feature guest speaker Thomas Knoop, General Manager and Co-Founder of Livecom China Co. Ltd., the market leader in the areas of customer communication and online conversion solutions. Mr. Knoop will discuss the growth and success of Livecom as well as the importance of multi-channel customer communications and how it helps companies help their customers be faster and more efficient.
Guest Panelist:
With more than 668 million internet users and 594 million mobile internet users throughout China, it is essential to learn how to optimize business with multi-channel customer service. This event is an ideal opportunity to learn how to make the most of multi-channels, identify opportunities to successfully expand your business while avoiding common pitfalls associated with change and growth, and socialize with your peers and other professionals. Following Mr. Knoop’s presentation will be an engaging Q&A with participants.
This event will be informative, enlightening, and inspirational.
Don’t miss it, sign up now!
Wine and soft drinks included.
- David Collier, CEO of Rikai Labs
- Julio C. Santos, Senior Analytics Manager of EF
With more than 668 million internet users and 594 million mobile internet users throughout China, it is essential to learn how to optimize business with multi-channel customer service. This event is an ideal opportunity to learn how to make the most of multi-channels, identify opportunities to successfully expand your business while avoiding common pitfalls associated with change and growth, and socialize with your peers and other professionals. Following Mr. Knoop’s presentation will be an engaging Q&A with participants.
This event will be informative, enlightening, and inspirational.
Don’t miss it, sign up now!
Wine and soft drinks included.
