This training will be conducted in Chinese & German language.

目标与内容Objectives and Content

The conflicts in the workplace are diverse, some conflicts affect the inter-personal relationships between colleagues, which in turn affect the cooperation quality and quality of work, and even affect people's physical and mental health. By understanding the causes of the occurrence of conflicts, the causes of the escalation of conflicts, the internal mechanism of escalation, as well as the abnormal mentality and abnormal behavior that people are likely to have when once involved in a conflict, by improving the sensitivity to (cross-cultural) conflict, we can adjust our bodies and minds, avoid unnecessary behaviors that might upgrade conflicts. We can have a rational attitude in the face of conflict and discuss the strategy to resolve conflicts.

In the one day of the course "Intercultural Conflict Management - German and Chinese Perspectives", we will regard national culture characteristics as references, consider the premise of the other influence factors and begin with intercultural thinking in order to deeply analyze the basic causes of the conflicts, the characteristics of conflict behaviors and thinking and together explore how to go beyond the traditional communication modes and make the staff in the cross-cultural team more competent when working with others.

职场上的矛盾冲突形形色色，有些冲突会影响同事之间的人际关系，继而影响合作品质和工作质量，甚至会影响人的身心健康。了解可能导致冲突发生的起因、导致冲突升级的原因、冲突升级的内部机制，以及人一旦陷入冲突就可能产生的反常心态及反常举动，提高对（跨文化）冲突的敏感度，有利于我们调节身心，避免导致冲突升级的不必要的行为方式，以理性的心态面对冲突，并探讨冲突解决策略。

在"中德跨文化冲突管理"为期一天的课程中, 我们将以民族文化特征作为参考、在同时考虑其他影响因素的前提下，从跨文化视角入手深入剖析冲突的原因, 冲突行为与思维的特点，共同探讨如何走出传统的沟通模式,使跨文化团队中的工作人员能在共事时更加得心应手。

参加对象 Target Group

Managers working in multinationals or participants feel interested in intercultural conflict management. Proficiency in Chinese/German.

在跨国企业工作的经理人或对跨文化议题有兴趣的人员 , 汉语/德语流利。

大纲 Outline

· Nature of Conflicts - definition, causality, syndromes and consequences

· impacts of culture in intercultural work place

· Mechanism of conflict generation and conflict escalation

· Multiple influence factors of intercultural conflict

· Similarities and differences of conflict management - German and Chinese perspectives

· Discussing their own experiences of intercultural conflict, Interpreting the cause of conflict and the bottleneck of conflict resolution,

· Developing Corporate Shared Vision, Synergies, and Action Plan

• 冲突的定义、产生原因、症状及影响
• 文化在跨文化职场中所起的作用
• 冲突发生及升级的机制
• 跨文化冲突的多样化影响因素
• 中德文化在冲突管理及沟通方面思维和行为方式的异同
• 结合自身现实的跨文化冲突经历，解读冲突原因，寻找冲突解决瓶颈，提出可能的实践方案