Customer Service Excellence Event

With all of the dialogue produced about some of the hotter business trends and issues, like Big Data and Analytics, Online and Social Media marketing, and the opportunities and challenges presented by globalization, it’s easy to observe that tracking, understanding, and acquiring more sales locally and globally is important. Identifying and understanding the customer behind the sale is a topic that always comes up, but is never done perfectly. Customers are the key to a successful business, servicing their issues and hearing their opinions.

How does a company improve the customer experience with its business? What are some examples of successful integration, and how can the topic of customer service excellence reemerge as something deserving of more than just a swipe on a cell phone, or a quick read with that second cup of coffee? How can a company make a customer feel like they’re a part of the process, and that their satisfaction is of the utmost importance in this new business environment?

Presenters from K1ND- an Ogilvy & Mather Company and Gung Ho! Pizza will refocus our business and our technology to help solve this challenge.